Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Personalizable products are non- refundable and cannot be returned.
The return address is:
German customers:
Veronika Roth
Vogelsang 4
79875 Dachsberg
Germany
Swiss customers:
OnlyGrace GmbH
Neuhusstrasse 37
8633 Wolfhausen
Switzerland
Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you, excluding delivery costs, promptly and at the latest within fourteen days from the date on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
Personalizable products are non- refundable and cannot be returned.
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Sample cancellation form (If you wish to cancel the contract, please fill out this form and return it.) – On Veronika Roth or: OnlyGrace GmbH – I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following Goods (*)/the provision of the following service (*) – Ordered on (*)/received on (*) – Reason for return – Name of the consumer(s) – Address of the consumer(s) – Order number of the consumer(s) – Signature of the consumer(s) (only if notification is made on paper) - Date |